Roadside Assistance

Life is full of surprises. Some are good, while others can be a little flat - like your tire after a nail finds its way into it, or the dent in your fender from that pole that came out of nowhere. At Mopar®, we understand. That's why if you're in need of Roadside Assistance, you can call one of the following numbers for help. Our customer service teams are here for you 24 hours a day, 7 days a week.

WITHIN THE U.S.
Chrysler, Dodge, Jeep® and Ram: 1-800-521-2779
FIAT®: 1-800-599-4809
Alfa Romeo: 1-844-253-2872

WITHIN CANADA
Chrysler, Dodge, Jeep® and Ram: 1-800-363-4869

So we can best serve you when you call, please have the following information available:

  • Name of vehicle owner
  • Vehicle identification number (VIN)
  • Type of vehicle
  • License plate number
  • Mileage (odometer reading)
  • Where you are located (city, cross streets, landmarks, etc.)
  • Nature of the problem (brief description)

What to Expect: The towing service will transport your vehicle to the Service Department of the closest Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo dealership. Please keep in mind, if you choose to go to another dealership, additional charges will apply if the added distance exceeds 10 miles.

COVERAGE DETAILS

24-Hour Towing Assistance covers jump-starts or towing to the nearest FCA US dealer and is applicable for the term of the basic manufacturer's warranty period of 3 years or 36,000 miles, whichever comes first.

For FIAT® Vehicles Only: 24-Hour Towing Assistance covers jump-starts or towing to the nearest FIAT® studio and is applicable for the term of the basic manufacturer's warranty period of 4 years or 50,000 miles, whichever comes first.

For Alfa Romeo Vehicles Only: 24-Hour Towing Assistance covers jump-starts or flatbed towing to the nearest Alfa Romeo studio and is applicable for the term of the basic manufacturer's warranty period of 4 years or 50,000 miles, whichever comes first.

For Model Years 2013 through Present: FCA US LLC offers full Roadside Assistance, which includes towing, flat tire, lockout, and fuel delivery service for all FCA US vehicles.

24-hour Towing Assistance is also provided on a warrantable component if your vehicle has a longer warranty (such as SRT® vehicles), or additional component coverage such as 7-year or 70,000-mile limited powertrain warranty. Additionally, if you purchased certain extended service contract policies offered through our Mopar® Vehicle Protection (MVP) program, this would provide an additional level of coverage on warrantable components offered through these plans. Please see your authorized Chrysler, Dodge, Jeep®, Ram or FIAT® dealer for further details. You can also visit the Mopar Vehicle Protection® section of this site to learn more.

ADDITIONAL CONSIDERATIONS

Towing Assistance Exclusions:

  • Towing claims which are provided by unlicensed providers
  • Incidental or consequential damages and/or charges connected with the failure of your vehicle. Some examples may include lost time and inconvenience; the loss of the use of your vehicle; rental car expenses; fuel cost; telephone, travel, meal and/or lodging expenses; the loss of personal or commercial property; the loss of work related revenue.
  • Any vehicle which has had the odometer altered

Additional Towing Assistance Exclusions for 2012 model year and prior:

  • Towing claims which would typically be covered by your vehicle insurance (such as accident related claims)
  • Fuel delivery*
  • Flat tire changes*
  • Lockouts*

*While these services are not a part of the FCA US Towing Assistance program, you can still contact the toll-free number to arrange for help with these services at competitive consumer rates.

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