Ken in service is AWESOME! He gives you all the attention as though you are his only customer (I would think that the number of cars I see, that is not the case). He pays attention to every last detail and you can tell he puts CUSTOMER FIRST.
Service advisor Joe Murray went above beyond to help fix my 2012 Challenger SXT. I was very pleased with him resolving the issue and taking care of the customer! He deserves a promotion.
I did an online request for a quote and trade in of my Chevy Silverado. They were very fair with my trade and the purchase price of the new Ram Rebel 1500 that I bought. When I got to the dealership the used car manager came out looked at my truck and increased the online offer. They were very straightforward with every aspect of the transaction.
Knowing I had a trade that I was underwater on, they didn’t make me feel awful about it. They worked the deal, gave me options, and sold me the car I wanted!!
I was totally overwhelmed with details, towing features, std vs. optional to say nothing of the RAM truck variations.. Thankfully Mark Gray at Firkins helped us.
Second dealer I had been to that day. Firkins happened to have the Pacifica I wanted and negotiated price I was willing to pay. They came within $500 of meeting price of other dealership on my trade but then made the numbers work for me. I also had bought my Town & Country from them that I traded. Brett also kindly programed my phone to bluetooth in van and helped move all my dog equipment. Jason answered all my finance questions with great stories too. Jason had an amazing set in computer desk
The staff are always friendly . This is the reason why i buy all my vehicles from Firkins .Luis in parts always comes thru. Simply the best service department
I intended to buy a truck the next day from another dealership that took me several attempts to get the price I was looking for. I gave this place one chance to beat the price that I had worked entirely too hard for online; they beat it by $1,800 within a few hours!! They also gave me a fair price on my trade that they had no idea I was bringing, within a reasonable time frame!
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