Customer Testimonials
Having bought several new cars and trucks over the years I have found that Firkins has the best service dept . Joe Murray is Head and shoulders above anyone I have dealt with in any service dept . You have a great product and a great Dept to service it
I’m for oil change and tire rotation. Friendly, professional and appointment on time. Explanation given. Clean waiting room, clean restroom.
Excellent service. Quick turnover . acceptable price. Customer's lobby is 5 star. Great service staff.
Sean and the team in the Service department were Great! Everyone was friendly. Overall a great experience from dropping the Jeep off getting a rental car and picking up the Jeep when it was done.
Service was fantastic, got my car in early, best service department ever. She called me with updates on my car repair,, asked if we needed help getting in to pickup car, the young man that retrieved my car took it through the car wash for me.. I will always buy Chrysler products & only use Firkins for service.. Many thanks
Great dealership. Courteous, prompt, and reliable. Called in advance to let us know parts had arrived.
I had a recall issue. Sean got me in and out quickly! They did a job!
May Appointment and was taken right on time Work was done right and was done in a timely manor
Great experience! Very nice and friendly and completed work in a timely manner. Very pleased!!
No issues with last visit every thing done in timely manner. People were courteous and professional
Great experience. They are very friendly and helpful. I would recommend them to all my friends
Friendly and efficient Quick to get in and out in a timely manner Thank you
Great people, great process, great experience… highly recommend. Smooth process without any pressure. Ask for Justin
Salesman Chris Richardson went above and beyond from start to finish on custom build. Staff were all wonderful to work with
Purchasing my new Jeep eith Brad at Firkins was my most enjoyable experience ever making a car or other major purchase transaction. Brad was there to help and direct the process from start to finish. Brads knowledge, experience and personality make the buying of a car at Firkins a pleasurable experience. Please serk out Brad for your experience at Firkins.
They able to work me in on a Saturday since car was making terrible noises & find the problem & fix my car! They are wonderful! 10 out 10!
They took great care of me, they did everything they said they would do, thank you
Purchased new vehicle with Chris Richardson. Great experience. Very happy with the purchase experience and the time spent in the vehicle learning about it before I drove off the lot. Would recommend working with Chris.
I always make my service appointments with Sean. Yesterday I had an appointment to get a new set of tires for my 2019 Jeep and Sean gave me a great price and a great set of Dunlop tires.
100% Satisfied Guarantee Customer at all times no matter how small or how big the problem was or is Joe Murray is always working without Limits to solve the problem and makes sure the team around him are with in the same guide lines… I was extremely impressed with (Kyle Johnson ) Service Advisor who performed work on my car last week … Over 5 and counting I am a 100% Satisfied Guarantee Customer at Firkins Thanks to Joe Murray and his Team
Oil change and have my tires rotated and checked for right air pressure and all was done perfect
James the service manager is the best out there. If I purchase another vehicle from firkins it will be because of James Byrnes - he is honest and care about the customer - he has rare qualities - firkins, please hold on to this guy
Dealership ok but picked up my vehicle after over a thousand dollar service bill…. and the vehicle was filthy….and it even specified on the work order, to clean vehicle….. which should be done anyway after a significant service bill. 😳
Very friendly, zero pressure, great service, Joe was excellent sales person and got us the car we wanted.
Brett McCant sales rep and Jason Byram from finance were very helpful and personable! I highly recommend Firkins Chrysler for your next car purchase.
Friendly, helpful service tec. Five six seven eight nine ten. 11th q2 13 14 q5h.
Everyone was friendly and helped change my battery under warranty rather quickly and no hassle
Great service always from Firkins. Highly recommend them! Never had any problems or sloppy work. ☺️
Awesome thanks for everything you for me ! ! I can always count on you to take care of me !
Nice service writers and job done in a reasonable amount of time. No problems to report about this dealer other than the long wait to get an appointment
The young lady who helped me when I first arrived was outstanding!! Made everything easy
Super helpful and efficient service. They got me in quickly and work was done same day!
Joe and Andy were extremely helpful. Joe treated me the way I like to be treated as a customer.
Professional and did service in little time. Will return next time I need service.Thanks
From Sales to Service, Excellent Experience. Krista at the Service Department was extremely courteous to my needs and answered my questions about my needs for after my warranty is up!
Shaun was extremely helpful and a pleasure to work with from the beginning to the end when he scheduled another appointment for me
Fast professional courteous excellent service will be happy to go to them every time. Firkins ve very fast I am very satisfied!
Firkins dealership completed everything I asked for and I am 100% happy! Everyone there is helpful and goes the extra mile to help me….I would definitely return here for further service and/or another purchase!
Great service and nice waiting area. The service person was very friendly, helpful and got me in and out.
The réception by Ray Norris was excellent, and the answer at my question was answer without any hesitation
Service was professional and friendly. Waiting area nice and clean with coffee, soda and wifi.
Service was done very quickly despite the fact they are obviously experiencing a major backlog due to COVID and supply line issues.
Joe always gets things done!! He’s very professional and courteous. Chris is also very responsive to your needs.
Excellent service from the time I puked up until they brought me my car. Everyone was polite and very friendly!!
We were treated very well by the service department, the service advisor, shuttle driver, cashier. All were superb! I was most happy that they could fix the problem the same day, not having to make another appointment and go back again.
Very professional courteous and knowledgeable of the product they are selling. Will use them in the future
Service was fast and the customer area had everything to work, they show me the parts to be change and the prices before did the repairs
I stoped to see if I could get a oil change they got my keep in right away did savoy check was done in short time will be glade to have this dealer to service my keep again
Went in to replace high performance tires on my Trackhawk which they had in stock... very nice. I have locking lug nuts on the vehicle and somehow lost the key. My service advisor, Sean, went out of his way to walk to a parts store and purchase a replacement out of his own pocket. Saved me lots of time and money searching this on my own. And the tires (slow leak) were replaced. Incredible service!
The staff are very helpful and knowledgeable. They go above and beyond to make the experience efficient from start to finish
Although I had to wait several weeks to get an appointment, when I arrived I was well treated and the work was done quickly. Ken was great to work with.
Krista, our rep, did everything perfectly when I brought my Jeep in with a nail in the tire. Tire ordered, replaced next day and called bc I needed an oil chg. That done , car picked up by 3. Five stars for Krista and her team at Firkins!
Everyone was very professional and knowledgeable. Will definitely return. Hours are great also. Friendly people.
Every time I have something I want checked during my oil change they never say no.
Firkins team went above and beyond to get me into the Jeep Renegade Trailhawk I love!
Very prompt and courteous service Reasonable pricing They took less time than first estimated and charged less than original estimate
It is my first visit at Firkins, We are on a six month trip on Outch Promaster 3500. We stop to have à Oil change and tire rotation. They accept us Lyne a part of the famely. Very human and professionnal service. If i was living in Florida, this is the king of dealer i would choose for my vehicule. Thank you very Much for the great service. Richard from my House… my Van Promaster 💚
Firkins can be very proud of their employees ! Being greeted with a big smile from Osha asking how she may help... to Brian Trent who diagnosed and repaired my cracked cylinder head in record time !!
Salesman was able to answer or get all answers asked. Also picked up every call immediately. Super curious. Had an issue with new bank drafting but the team was able to smooth out quickly.
Someone was immediately available to check me in. Work was done in a timely manner. Would highly recommend this dealership for your Jeep maintenance
Billy listened to my explanation of my problem. Took very good care of me got the car in and out timely
Bryan Moore took excellent care of our vehicles repair after an unfortunate accident .He kept us informed of progress and ant potential delays caused logistical hoops that most businesses are going trough. Good job Bryan.
Customer service was amazing, kudos to Krista and Kyle Johnson for your honesty, thank you
The entire service team at Firkins particularly Joe my service writer always goes above and beyond to make sure we’re taken care of
Nous avons eu un bon service. Tom a bien traité notre demande et ce fu agréable.
The personnel in the service department especially Joe Murray do excellent work. Are always very helpful. They do their job to the highest degree of excellence.
Tom Cardin was courteous and very professional. He got my truck fixed rather quickly so I am back on the road again.
Both Billy and Joe were very helpful with the repair and transmission service. Both were done during one visit and on time.
Awesome service, friendly cashiers, and a very clean facility. Would get my Jeep serviced here again.
Always in and out very quickly. Krista was very friendly and kept me updated as to what was going on with my vehicle.
all was very great people where very friendly things to drink and eat was more then enough . did not have to wait long
Service is great. Our advisor, Ken, is exceptionally thorough. Dealership provides coffee, soda, snacks, and donuts.
Very professional and trustworthy as related to evaluation of needed repairs and expenses to complete job.
They got me in early for my oil change. I noticed something smelled like it was burning and it was a seal for the drive shaft which is a part they had to order. Overall very happy.
Outstanding customer service at Firkins. My salesman Chris had everything waiting on me and the truck was cleaned and prepped. All I had to do was the paperwork. I highly recommend Firkins. And if he’s available, ask for Chris.
This was my first time using this dealership. They were very efficient and friendly. Very service friendly.
Ken Haluska the service advisor is the man who took good care of my car is very nice person and very professional .I appreciate the attitude. He pay attention to detail of issues and concerns. Today is very rare to find honest person like that and I mean it I will continue do business with Firkins Chrysler as long they keep people people like him
Firkins Service has always delivered as promised; punctuality and with a smile.Joe and Ray have been exemplary, knowledgable service technicians.
I came in for a recall. The work was completed in a timely manner and they even washed my car!
Friendly staff, great customer service, Billy Dell is very pleasant. Efficient service, overall great customer service
Great service friendly staff , I got my Jeep Renagade here and have no complaints. Good coffee and doughnuts too .
Patrick Ryan was tremendous in the way that he engaged me for service! Got me right in for the repair that I needed.
the staff is friendly and helpful they don't high pressure you to buy something you really don't need
People make the difference Been coming to Firkins for over 30 years. Excellent service and quality of repairs & upkeep!
service dept. is always helpful two vehicles serviced regularly for oil changes or any other work needed Joe Murray is most helpful along with the rest of the staff
Easy to work with, friendly and knowledgeable staff. Speed of service was very good. Thanks
Best dealer in Southwest Florida. Thoughtful and kind just what we needed. We own a van and trackhawk we purchased from them. They continue to maintain it for us. Thanks Team Firkins!
Ray was amazing and thorough In both of our appointments. He took care of both of our cars.
My Service Advisor, Joe Murray and the staff at Ferkins did a great job of repairing and improving our vehicle. We recently had warranty work done along with an alignment and new tires installed on new rims we provided, all at a reasonable price. We were very satisfied with the results!
Firkins personnel have always given us the most outstanding professional, courteous service while selling us our Pacifica Van, maintaining it and most recently repairing significant damage due to a loose sixty pound truck wheel slamming into the front of our van. Mike and his colleagues in the Collision Center did a fabulous repair job. They had to deal with our Insurance Company’s appraisal service which was to put it very mildly horrific. Mike was like a bulldog calling/ emailing the Appraisal Company’s Regional Manager and Vice President many times until they finally returned his calls so he could “...
Joe has always done an excellent job For service and I setting up appointments thanks
Dealership was clean and presentable. Everyone we came in contact with were courteous and very helpful.
Joe was so helpful and went above and beyond to get me exactly what I wanted! So grateful for this dealership, everything was so smooth and I will be recommending to everyone I know that needs a car in the future:)
Treated great as always always go back there working with them now for more work on my jeep
Joe in the service lane is very responsive and helpful he is an outstanding representation for the dealership and I will continue to utilize firkins because of people like him.
Excellent service team that listens, keeps you informed and acts. Real pros! Richard Drewes is an excellent service advisor! Highly recommend this dealership to anyone buying a car.
Had a factory recall on 2021 Wrangler. Software issue. Ken my service advisor had me in and out in an hour! Courteous team work. All okay
fast knowledgeable and ready to serve. Rhonda O'brien knows her stuff. the cars know a days are so complex it take help from experienced people to get to it taken care of . Great job getting us in a new Jeep Thank you
I have never dealt with a dealership that was as professional and thorough as Firkins. The deal itself was difficult as it was for my son who is in the Army Airborne stationed in Italy and during the sale was transferred to Alaska. Other dealerships I approached did not want to be involved as there were many obstacles to overcome including a 14 day quarantine period that my son had on his arrival to Alaska. I taught sales and was actively involved in selling product that could easily reach $100,000 and without too much effort, could reach a quarter of a million. ...
My husband and I had an opportunity to visit Firkins Chrysler Jeep Dodge Ram 3 days ago as we were looking to purchase a truck. Our sales consultant Shawn Clarke did an amazing job of informing us of all of our options, we were able to take a test run in one of the trucks that we were looking at as well as receive information about the brand as a whole. Shawn did an exceptional job assisting us from start to finish. We are forever grateful and had a wonderful experience and plan to recommend the dealership to all of our ...