Customer Testimonials
Rod and his team took great care of my wide-body scat pack. Would not go anywhere else to service my vehicle. Always professional, knowledgeable and honest.
Scott in used car lot, made my experience quick and painless. No pressure. He was such a pleasure, honest & friendly. He kept me busy rather than me waiting. 3 hours with him felt like 1 hour. Best experience I ever had buying a car.
Excellent customer service, Shawn and Bradley are very professional, knowledgeable a d friendly. Gave us different options and had a lot of patience with a family new to the Jeep world community.
My rear view mirror fell off on the highway. They immediately repaired it in the body shop. Amazing service and wonderful people
Great customer service , professional service and waiting area comfortable and relaxed while vehicle is being serviced. Updates reported on repairs to customers.
Satisfaction with customer service , I would recommend them 100% . All personal and employees are very helpful, the waiting area is very complementary and relaxing
Great experience Jeremy Jones was terrific. He made our purchase go smooth and without hassle. He was transparent and straightforward and really worked hard for us throughout the process. Thank you.
This was my second or third time I dealt with Billy Deal when I needed my car service. He was always clear regarding what should be done and how long it would take. So I always feel my car will be in good hands when I leave the car with Mr. Dell and Firkins.
Jacob in Service helped me most recently when I had trouble with my battery. He helped streamline the process for me and stayed late to double check the vehicle before I drove home. Any time I have brought my Jeep in for service, the wait times were very short and someone has always called to keep me updated every step of the way. Excellent experience!
I was extremely satisfied with the quality workmanship that Firkins body shop performed on my vehicle. From the very first call to schedule my appointment, discussions with the technicians, the timing of completion, and the excellence in workmanship, WOW!!!! I highly recommend Firkins Automotive!!!!!! Great Job and THANK YOU!!!! 😊
One star only because zero is not an option.
I purchased a Certified Pre-Owned 2025 Nissan Kicks SV from Firkins on July 17, 2026. I was a returning customer, and my parents have purchased multiple vehicles there. At the dealership, the interior smelled heavily of lemon and cleaning chemicals, and the paperwork indicated no smoking history. Once the fragrance faded, a strong cigarette odor became obvious and eventually came through the A/C.
Everything that followed happened within approximately 30 days.
I returned to Firkins three times. The first appointment was an ozone treatment. The next two supposedly included ozone treatments and professional details, ... Read More DealerRater - Sep 20, 2026
Had my RAM 3500 serviced at Firkins. Thank goodness I had William Dell as my service advisor! He took amazing care of me and my truck and everything was handled perfectly. Got a ride home and they picked me up afterwards. Five stars! 🌟 🌟 🌟 🌟 🌟
The bodyshop completed the work in less than the time promised. The work was completed satisfactorily. Thanks for the quick turnaround.
Service was excellent! Jacob was our service adviser and took care of our recall on our Jeep Cherokee!
Firkins service department always amazes me. They don't try to upsell you and they get your car back to you fast and with fair prices. Love this service department!!
Thank you, Rob O.from firkins jeep for listening to customer feedback and concern and actually doing something about it I appreciate all your help, professionalism and strive to keep customer satisfaction high!! M Higginbotham
I purchased a 2026 Ram 1500 Laramie at Firkins after visiting several other dealerships in the area. Firkins was easily the most straightforward and honest of them. The price advertised online was exactly the price they presented at the dealership, with no games or surprise add-ons. Financing was easy, the process was quick, and everyone I dealt with was friendly, patient, and professional. Save yourself the time and hassle and just go to Firkins.
Great experience this last Saturday, always know I'm getting Great service at firkins. Shout out to Jake, Carl and Shawn you'll always have my business!
I had my second amazing experience with James the service manager and Rodrick! They are both very detailed while explaining the answers to my questions. Rodrick is a gem 💎 I felt like I’ve known him for years after talking to him one time. I love the service these men continue to provide.
Came in for service due to a recall. Service was fast and very professional. My experience was very pleasant.
From the time I stepped into the dealership, I was very comfortable. I was excited that they found the jeep that I wanted. I'm now owned it for three years and do not plan on trading it in at this time. I want to take this time to thank Firkins!!!!
Steve in service was wonderful. Explained everything to me. Timely repair. Good price.i will be back
I was contacted by the service department manager, James B. and he resolved my issue. So I am changing my review from one star to five stars because of his interaction with me. He assured me that any issues in the future could always be resolved. Well done James, thank you.
I have been a loyal customer at Firkins Chrysler for 15 years, but after my recent experience I doubt that I will ever go back. I took my 2020 Chrysler Pacifica in because the headlights were not working. I was informed that both headlight bulbs were burned out. The cost to ... Read More Google - Aug 10, 2026
My first visit to the service department, went good, not outstanding; would like to give a shout out to Veronica, windshield advisor, she took the bull by the horns and made thinks happen for me. She is a great associate for Firkins…
⭐⭐⭐⭐⭐ Outstanding service and peace of mind!
I can’t say enough good things about the team at Firkins Collision Center! When my son wrecked his Dodge Challenger, it was a stressful situation, but Brian made the entire repair process completely painless. From day one, Brian was our main point of contact and was absolute magic to work with—incredibly helpful, communicative, and reassuring every step of the way.
They got the Challenger looking and running like brand new again. I am so grateful for Brian and the whole team for taking such great care of us. If you ever need ... Read More Google - Aug 4, 2026
Stephanie Talbot was amazing! From confirming my appointment, to promptly arrival, communication throughout, she was helpful and even left me a duckie motivational quote! Thank you Stephanie see you at the next oil change.
10/10 Service the staff was super nice and friendly they repaired my car in 1 day and kept me updated constantly. Highly recommend!
First time customer, and now this is my new dealership! The service department was well staffed and everyone that spoke to me was friendly. Trevor was great and got my vehicle service completed quickly. It was easy to communicate with him, and he answered all my questions about my vehicle. I had a very specific 4xe question and Trevor knew exactly what the answer was, and scheduled my follow up appointment to resolve that issue. Bonus: the customer waiting area had a very nice selection of snacks and coffee.
Was greeted at the truck by Bill. He took pictures of the truck from all 4 corners and directed me to the customer lounge. Truck was on recall and they corrected the problem quickly. Pleasant experience as always.
Firkins, Shane, and Andy are awesome. Made buying a new vehicle smooth and easy. Very happy with my experience.
When I need to purchase a car, I turn to Firkins. My family too. I think between my sister and I - we’ve purchased 5 cars with Firkins. We trust them. Service and customer care has always been top notch. Highly recommend!
Mark was kind and courteous in sales,Anthony very good in fiance,always trusted firkins.
Great place for your truck and car needs. Logan is the best salesperson. I am always pleased with the quality is service that is provided. Repeat customer for many years.
The service writer Bill Dell is a five star and Bill Easley is also a five star mechanic those two guys are awesome and very knowledgeable with lots of professionalism about their job and customers. They want you to know your service with them are 100% right and you are happy. Thanks guys thanks guys.a very happy c customers 😊J Grable 👍🏾
Jeremy Jones with Firkins is a Salesman that Firkins must keep! He helped provide me with one of the best car buying experiences I've ever had. Jeremy was punctual, professional, and did everything he said he would do. What I liked most (besides the excellent price I got on my 2019 Dodge Caravan) was how down to Earth he was. He didn't come dressed up in a fancy suit, expensive watch, and superiority complex. Most importantly, I didn't feel pressured or hurried into making any decisions. Very low pressure situation. Thanks Mr. Jones and Firkins Auto.
In 50 years of buying vehicles, purchasing a 2026 Jeep Wrangler from Firkins Automotive was the best experience to date! The whole process was low key.
Bought a vehicle, I thought they did a good job, they had what I was looking for.
I have a brand new Mitsubishi outlander, had small body issue. When I purchased it, I went to them they fix it. They replaced the front area. It was covered under the warranty, they did a great job in a very timely matter, very easy and professional to deal with them.
I call at 11:30…made an appointment for 12:00…had to keep my car overnight…gave me a rental…fixed the next morning 😊
Firkins/Bill Saba runs the BEST! dealership ever! You cannot ask for better service/friendly staff, professional, good prices, quality products. I repeatedly buy here and only get my cars serviced at Firkins car dealership! They are a hometown family owned dealership! Rich Kelley, who oversees the cars being repaired is nothing short of genius, Beautiful, Ocea (sp) welcomes you with a big smile. Wait time is brief offering you freshwater/coffee/best donuts in town unfortunately 😉 Hunter in sales will show you all the cars you can sit in tirelessly & answer all your questions. Barbara Ellen
Service was prompt. My service manager Jon was very knowledgeable and pleasant to work with. I will definitely be going back for other Ram 1500 services.
This is my third Wrangler purchase at Firkins! Kyle Hunter is an outstanding salesman. He was just as excited as I was to find my next Wrangler. As always, the Firkins team made the process quick and painless. I couldn’t ask for a better experience. I was ecstatic to see Carl Kovach from finance who I worked with for 2 out of the 3 purchases. He is a huge asset to the Firkins team. Aaron Hoffer processed this purchase, and was extremely knowledgeable, friendly and made the transaction stress free!
From check in through check out, everyone was extremely helpful, friendly, and courteous. It’s always a pleasure to visit.
We have always had great experiences with every department at Firkins Jeep. For our most recent visit, the people at the collision center were great to work with. Our Gladiator had some damage and we were worried about how bad the process would be and how good the outcome might be. Firkins assured us up front that they would handle everything and make our Jeep like new and that is exactly what they did! They coordinated everything with our insurance company and we can’t tell that the Gladiator was ever worked on. We will continue to use and recommend ... Read More Google - May 9, 2026
Staff and techs were very knowledgeable. Nothing was able to stump them! They explained the problems one by one, finished on schedule.
Fixed problems under warranty delivered on day they said repair would be done. Everyone friendly and helpful.
Brian Moore and the staff were great! Thank you so much!
This process was incredible!!
From start to finish these folks made us feel part of the team.
From Marley with the internet team who was knowledgeable professional and pleasantly helpful
Bradley, our salesman was honest trustworthy and truly made the process easy.
He truly made us feel part of the team and not just another customer. This guy really made the sale.
Arron the finance manager picked right up where Marley and Brad left off finalizing the process with the ease and professionalism.
My wife and I while driving away talked about how pleasant an experience this was and not ... Read More DealerRater - Apr 28, 2026
This is the 4th vehicle we have purchased here. The sales people and staff are awesome. We feel like family. If you're looking for a new or used vehicle you should check out Firkins. I personally worked with Shawn, Andy and Aaron. Top notch folks to deal with.
I’m only giving the review on the collision center. Very friendly, Helpful, quick response to questions and estimates. Always been impressed with this department.
The Firkins collision department staff are extremely helpful and personable, walking me through every step with kindness and ease. Through speaking with Isabella- the first smile you see at the front desk, to the insurance rep, to the mechanics/ parts staff, you will feel respected and confident in the work they perform from start to finish. I highly recommend Firkins for any auto collision repairs!
My Salesman was extremely helpful and transparent with everything, they knew the product very well! Everyone also treated you like family, and I felt that they didn’t play any games with negotiations, and they did everything they could to help me get the best price.
A friend had brought my car in for me for service. Armando, you are awesome!! Great job!
Excellent care and service from their sales and accounting agents—Mr. Scott Betti, Bert Vasquez, and Mr. Anthony, the accountant. They made the process quick, efficient, and simple. I was very satisfied and grateful for such excellent service.
I do not trust this service department at all. This is the second time I’ve brought my 2025 Jeep Grand Cherokee 4xe in for the same issue—the heat does not work in electric mode. I was told it was fixed “this time,” but given my experience, I have serious doubts.
On top of that, the front suspension is clunky and sounds terrible. After supposedly performing a road test, I was told everything was “fine.” Really? According to my app, the vehicle never left the parking lot and sat in the shop for three hours. How can a road test ... Read More Google - Mar 24, 2026
Service is excellent...and the staff is friendly and pleasant...I left another dealership because of customer service
We used Firkins Collision Center to repair damage when someone hit our car. From initial estimate, to assistance moving through insurance claim procedures, to final pick up, Bryan & Isabella were friendly, knowledgeable, and helpful. Repair work looks great. We would highly recommend.
Very efficient. Very thorough and fair. Would highly recommend!
Doing business with Jeremy and Geo at Firkins C,J, D used car department was a very pleasant experience. They answered questions and walked us through the process pleasantly.
My wife and I found a MINI Cooper S on their website and used the Carfax to discuss issues we wanted to address when we went to look at it. The car looked like it was in relatively good condition with a very low tire. we took it for a test drive and the car did not indicate the tire was low so we just assumed it was the way it ... Read More DealerRater - Mar 18, 2026
People are courteous, prompt and efficient. I was greeted within 3 minutes after arriving. They seemed concerned about my being satisfied with their service.
Wow! Billy was my advisor and he was great!! Always Great service at Firkins Chrysler Jeep Dodge Ram!!!
I went to get a checkup for my vehicle without an appointment. Ms. OShia made sure that I received service even though I didn’t have an appointment. She quickly spoke with Mr. Billy, and Mr Billy was very happy to help me. In less than two hours, my service was completed. Thank you, Mr. Billy and Ms. OShia best team ever!
Great experience, wonderful people, fantastic car. All went well and we’re extremely happy with our choice.
John is amazing, always attentive and helpful and respectful of your time. Love this dealer.
The service coordinator I worked with was absolutely excellent from the moment I arrived until my car was finished. As I was getting ready to drive back home, the service coordinator made a point of coming up to my car, shaking my hand and making sure that I was completely satisfied with the work. Communication was excellent throughout the process of evaluating my vehicle, ordering what was needed, and lining up a time for the installation. The price for replacing a damaged Michelin tire was $100 cheaper than at Tires Plus. Based on my experience I highly recommend this dealership and ... Read More DealerRater - Feb 26, 2026
Scott was do incredibly helpful, informative, professional a d he truly is the closer. We are thrilled with our new purchase. Thank you
Had a very seamless experience from start to finish with Logan. Very direct, transparent, and upfront with all information.
Bob Firkins is a pillar in this community. It was an awesome purchase experience. Shawn and Andy did a great job.
I had an absolutely wonderful experience at the dealership, and I have to give a huge shoutout to Norberto! He was so patient, friendly, and truly went above and beyond to help me with the purchase of my new car. Since I live far away, everything had to be done remotely, and Norberto made the whole process smooth and easy. I couldn’t be happier—five stars for his outstanding service!”
Went above and beyond to get us the perfect car for us. Honest and upfront.
Extremely friendly and efficient team. Always looking to please their customers and provide a positive service experience.
Excellent service, professional staff , timely updates, quick problem solving, responsive and respectful customer service. Responsible service lead
Friendly and productive staff. Jacob is a great service advisor always meeting my needs for my Jeep. Nice and clean dealership.
I needed an oil/filter service on my Ram 3500. It was refreshing to have the service done well and timely without trying to sell me other options.
Bought my first truck there and just bought my 2nd truck from there. Ricardo Souza was great. Very patient and understanding.
Absolutely awful dealership. Customer service is horrendous. My truck has been there for a month now and just today I learn it's going to be another 3 months. Just insane. Awful communication. I have to call them the beginning of every week to find out what's going on. Only ever time I call it gets pushed further and further back. They say the have no courtesy vehicle, but they gladly rent you a car from their buddies on the same lot for more then you would rent from a nationally known car rental company. Will Absolutely never be going ... Read More Google - Feb 2, 2026
I’m new to the area and just had my Dodge Durango serviced by Jake and Oceana. They both have been very helpful and professional throughout my first experience at the Firkins’ Service Department and will definitely continue to get my vehicle serviced there. Thanks again guys for all your help and be blessed. Michael C.
This dealership is phenomenal. From the moment I walked in nothing but professional personnel. My experience was nothing short of perfection. I totally recommend Shawn Clarke for all your needs. He was kind, likable, very knowledgeable, and most importantly honest. Everyone was like family. Thank you for such a great experience.
Right from the first phone call I knew it was a great place. In the end after working with Kyle it was truly a great experience
I had my Laramie in for service a few days ago. My service advisor , Jon Curtis was top shelf. He made sure all the work was done properly. He is always courteous and knowledgeable.
I recently had my Jeep serviced at Firkins Jeep, and I have to give a huge shoutout to James, the service manager. He truly went above and beyond to make sure everything was handled perfectly. From diagnosing a tricky issue that others might have overlooked, to keeping me updated every step of the way James made the whole process stress free. His professionalism, attention to detail, and genuine care for customers are top-notch. If you’re in need of service, ask for James, you won’t be disappointed! 5 stars all the way!
Excellent service, always friendly advisors, quick service, I love bringing my car here. 10/10 service.
Patrick made car buying pleasant. Very professional. I highly recommend them .Would buy again from them.
We drove across the country from our home in the Pacific Northwest in Washington to buy our RUBICON from Firkins. I am very glad we did and the service from Patrick was top notch and genuine. He personally did a new owner orientation which was very detailed and at the level I could understand. I was given additional resources to view online and feel very confident that I am in the right JEEP Wrangler model. Patrick is very knowledgeable and kind and is definitely 5 stars ⭐️⭐️⭐️⭐️⭐️
Patrick and Aaron treated me like family and provided me with the best service and choice of having to buy a Jeep. Best place to shop for a Jeep.
Firkins took a paniced call from me at 4 pm to repair a tire air leak. I did not have a wheel unlock key to get the wheel/tire off. Two other tire service places previously turned me down. Fortunately Firkins had the right unlock key and fixed the leak by 5.
I had a wonderful experience, Travis was polite and courteous the waiting area was well stocked
The treatment and professionalism was amazing, My car was took to do the repairs I pay for and it was done in less than an hour, also Brian was very courteous and very attentive that I was comfortable in the waiting area and called me when everything was done on my car. I definitely recommend any of my friends to buy and repair wise in Firkins Chrysler Jeep Dodge Ram dealership. 👍🏻👍🏻
The best service received. Been taken care. James Byrnes and his team are awesome. John was great. Done right from the first time
I had some repairs done to my Ram. The service rep kept me informed throughout the whole process and provided pictures. The repairs were done e faster than expected. All the repairs were legitimate but the total cost seemed very high considering what was done.
Professional representation with concise paperwork, answered any and all questions well. Provided past history on a used vehicle I purchased. Good experience
I stopped by without an appointment for a caution light issue. I was greeted by a friendly representative. Jake from service kept me informed of the issue and progress. The service was completed that day. We also were very comfortable in the nice lounge area .
Jake my service advisor was a true professional to work with. I have been going to Firkins for many years. I would recommend Firkins for all of your maintenance work. Really a well run dealership.
We visited this service for the first time. The service is well-organized, and the client area is immaculate, featuring an espresso machine, water, and snacks to make clients feel comfortable. Service advisor Greg was very professional with a good attitude and knowledge.
Came into Firkins Dealership in Bradenton to check for safety recall on Jeep Grand Cherokee. Was greeted by service staff John within few minutes the entire process was completed with a smile. John was very good person to speak with.
Great buying experience with Shawn Clarke. He made the process easy and was great to get to know! Pillar of the community!!